Privacy Policy

We collect information to provide, improve, and personalize our Services. The types of information we collect include:

a. Information You Provide Directly

• Health-Related Data: When you use our symptom checker or other tools, you may voluntarily provide information about your symptoms, health conditions, or other personal health details. This data is optional and only collected with your explicit consent.

• Contact Information: If you reach out to us (e.g., via email to privacy@dxcheck.com or media@dxcheck.com), we may collect your name, email address, or other details you share.

• Feedback and Communications: Any feedback, survey responses, or messages you send us.

b. Information Collected Automatically

• Usage Data: We collect data about how you interact with our Services, such as pages visited, time spent on the site, and features used.

• Device and Technical Information: This includes your IP address, browser type, operating system, device identifiers, and approximate location (derived from GeoIP data).

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

c. Information from Third Parties

• We may receive data from analytics providers, advertising partners, or other third-party services to improve our platform, but only in aggregated or anonymized forms unless otherwise specified.

We use the information we collect for the following purposes:

• To Provide and Improve Services: To power our AI-driven tools (e.g., symptom checker), deliver relevant health information, and enhance user experience.

• Analytics and Research: To understand usage trends, refine our algorithms, and develop new features.

• Communication: To respond to your inquiries, provide support, or send updates about our Services (with your consent where required).

• Personalization: To tailor content and recommendations based on your interactions with our Services.

• Legal Compliance and Safety: To comply with applicable laws, protect our rights, and ensure the security of our platform.

We do not use your information to provide medical diagnoses or professional advice. All health-related content is for informational purposes only.

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• With Your Consent: If you explicitly agree to share your information (e.g., for a specific feature or service).

• Service Providers: With trusted third-party vendors (e.g., hosting, analytics, or email services) who assist us in operating our Services, bound by strict confidentiality agreements.

• Legal Obligations: If required by law, court order, or government authority, or to protect the safety, rights, or property of DxCheck, our users, or the public.

• Aggregated or Anonymized Data: We may share non-identifiable data for research, marketing, or statistical purposes.

You have control over your information:

• Consent for Health Data: We only process sensitive health-related data with your explicit consent. You may withdraw consent at any time by contacting us (see Section 9).

• Cookies: You can disable cookies via your browser, though this may limit some functionality.

• Opt-Out: If you receive communications from us, you can unsubscribe using the link provided or by contacting us.

• Data Access and Deletion: You may request access to, correction of, or deletion of your personal data by emailing privacy@dxcheck.com. We will respond within 30 days, subject to legal obligations.

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security. You share information with us at your own risk, and we encourage you to safeguard your account credentials and devices.

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Usage data may be kept for up to 24 months for analytics purposes.

• Health-related data (if provided) is deleted upon your request or when no longer needed for the service you requested.

• Anonymized data may be retained indefinitely for research purposes.

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that such data has been collected, we will delete it promptly. Contact us if you believe a child has provided us with information.

DxCheck is based in the United States and governed by U.S. law, specifically New York state law. If you access our Services from outside the U.S., your data will be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction. By using our Services, you consent to this transfer.

For questions, requests, or concerns about this Privacy Policy or our data practices, please reach out to:

Email: privacy@dxcheck.com

Mail: Survey Science, Inc., 18 W. Carver St. Suite 5, Huntington, NY, USA

We aim to respond to all inquiries within 30 days.

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

Our Services may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their policies before sharing information.

DxCheck.com is not a healthcare provider. The information we provide is for educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for personalized guidance.